Last Updated: August 1st, 2025
At Mediverto, your privacy isn’t just a requirement — it’s a priority. We handle sensitive healthcare and business information every day, and we take that responsibility seriously. This Privacy Policy explains what we collect, how we use it, and how we keep it safe.
- Scope
This Privacy Policy applies to:
- Our website, services, and related applications.
- Information we collect directly from clients, their patients (as needed for billing), and authorized users.
- Communications with us by phone, email, text, fax or in person.
- Employees, contractors, and partners working with or on behalf of our clients.
- Anyone who visits our website.
This Policy does not cover third-party websites or services that may be linked on our site.
- Information We Collect
We only collect the information necessary to provide medical billing and related services, such as:
- Identifiers & contact information (name, phone, email, practice info).
- Healthcare billing data (claims, procedure codes, insurance details).
- Financial data (for billing/payment processing, as required).
- Technical data (IP address, logs, system performance for security & compliance).
We do not collect or use data for marketing, advertising, or profiling purposes.
- How We Use Information
Your information is used strictly to:
- Deliver and support our medical billing, IT & business consulting services.
- Communicate with you about your account and services.
- Maintain compliance with healthcare regulations and legal obligations.
- Protect against fraud, misuse, or security threats.
- What We Don’t Do
To be clear:
- We do not sell your data.
- We do not share your data with advertisers or marketers.
- We do not use your data for profiling, targeted advertising, or any unrelated purpose.
- HIPAA Compliance
We are a HIPAA-compliant service provider. That means:
- We enter into Business Associate Agreements (BAAs) with covered entities.
- We follow the minimum necessary rule when handling patient data.
- All Protected Health Information (PHI) is secured with encryption, access controls, and staff training.
- CCPA/State Privacy Rights
If you are a California resident (or reside in a state with similar laws), you have the right to:
- Request access to the data we hold about you.
- Opt out of communications such as text messages and emails.
- Request correction or deletion of your data (where legally permitted).
- Request information about how your data is used.
We will respond to verified requests within the timeframes required by law (typically 30 days).
- Data Retention
We keep data only as long as:
- Required by law (e.g., HIPAA data retention rules).
- Needed to provide our services and resolve disputes.
Once retention requirements are met, data is securely deleted or archived.
- Communications (Email & SMS)
We may contact you by email or text for service-related purposes only (e.g., billing updates, account information, support, information about new services or updates, seasonal deals etc).
- Texts: You can opt out anytime by replying STOP (or reply HELP for assistance). We may share your SMS opt-in status and related personal information with third-party vendors who assist in message delivery (such as platform providers and mobile carriers).
- Emails: You can unsubscribe from non-essential emails by using the link provided.
- Security
We use industry-standard and healthcare-grade safeguards, including:
- Data encryption in transit and at rest.
- Access restricted to authorized personnel only.
- Multi-factor authentication and regular audits.
- Ongoing compliance training for staff.
No system is 100% risk-free, but we continuously monitor and improve our safeguards.
- Changes to This Policy
We may update this Privacy Policy as laws or services change. If updates are significant, we’ll notify you through our website or by direct communication.
- Contact Us
For questions, privacy requests, or compliance inquiries, you can reach us at: info@mediverto.com
or visit this page: https://mediverto.com/contact/